Website Core Technology Solutions
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Our client, a leading insurance organization in Columbia, SC, is seeking a talented Technical Support Specialist to join their After Hours team. In this role, you will actively resolve day to day technical needs of customers by managing problems and solutions.
If you are a Technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place for you!
**This is a 100% ONSITE position in Columbia SC. Seeking candidates LOCAL TO COLUMBIA SC ONLY**
Shift Hours: Between hours of 6:30pm and 6:30am EST
What you will do in this role:
- Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized
- Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
- Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
- Bachelors or Associates Degree in Computer Science or additional work experience.
- 1 year of IT Technical help desk or inbound Call Center Environment experience.
- Must be willing to work After Hours shift (6:30pm-6:30am). Work week can start any day of week ranging from Sun-Mon
Preferred skills: A+ Certification
Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.
Ask about our Employee Referral Program! We offer fees for any placement of referred candidates. Please inquire about details.