About the Role
We are seeking a talented Business Analyst for a long term assignment with our client, one of the largest IT employers in SC! This is a W2 direct hire contract assignment, no C2C or third party candidates, please.
This is a hybrid position, requiring 3 days per week onsite at the Columbia SC office. Candidates must be local to Columbia or live within a comfortable driving distance to the office, and willing to work onsite.
What you will do
• Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.
• Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
• Guide both technical and customer departments in the development of the systems that support the business solution.
• Facilitate the transfer of knowledge about the direction of the business units to others who support them.
• Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
• Provide input on the business direction for system changes.
• Validate the business need for solutions to business problems and process improvements.
• Assist in the development and documentation of training materials. Mentor or train less experienced staff.
Requirements
Bachelors Degree in Computer Science or Business Administration or additional years of working experience.
4 years of IT business analysis experience
Call Center as a Service (CCaas) Vendors like Genesys, Enghouse, Avaya, Amazon Connect Interactive Voice Response (IVR) Vendors like BlueWork