About the Role
Our client, a leading insurance organization in Columbia, SC, is seeking a Technical Support Specialist to join their team!
If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place for you!
This is an onsite position in Columbia SC. Candidates must be local or within a comfortable commuting distance to Columbia to work onsite 100%
Position requires low level government clearance. US citizen work status required.
What you will do in this role:
Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.
Description
Our client, a leading insurance organization in Columbia, SC, is seeking a Technical Support Specialist to join their team!
If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place for you!
This is an onsite position in Columbia SC. Candidates must be local or within a comfortable commuting distance to Columbia to work onsite 100%
Position requires low level government clearance. US citizen work status required.
What you will do in this role:
Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.
Requirements
Our client, a leading insurance organization in Columbia, SC, is seeking a Technical Support Specialist to join their team!
If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place for you!
This is an onsite position in Columbia SC. Candidates must be local or within a comfortable commuting distance to Columbia to work onsite 100%
Position requires low level government clearance. US citizen work status required.
What you will do in this role:
Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.